Delivering a best-in-class experience to clients means developing a first-class project management team. In an industry where the pressure to deliver projects faster and better than budget is constant, a disciplined approach and an engaged team can make the difference between clients wanting to return for additional programs or considering alternative providers.
Effective project management should drive the successful project execution by improving delivery in the project’s scientific and technical aspects. A strong project manager (PM) will have a clear understanding of project scope and a plan for its execution. He or she must define plans, prompt appropriate actions, navigate internal systems and processes efficiently, and ultimately steer progress to specific milestones. Communicating project deliverables to the entire team is critical, along with identifying potential risks and taking steps to minimize them where possible.
Establishing a high performing team is a PM’s key responsibility.
To inspire people to do their best and achieve great results, one must continuously clarify expectations. Project goals often shift. Clients may change their minds. Experiments may have unexpected outcomes. Global supply chains are dynamic. It is imperative to understand and reinforce the desired results and outcomes over the project lifecycle. A communication plan – the who, what, when and how – can help keep the team unified and lend cohesiveness across communications avenues. A truly engaged team will anticipate issues, challenges, constraints, risks and limitations and present a strategy to address them.
Every team member must be accountable for their part in a project’s success. They should feel empowered to escalate problems and find resolutions. Viewing each project as essential to client relationship building and improved patient outcomes will give team members a broader view of the work and increase their investment in overall project success.
My current project management staff has significant knowledge and experience in the pharmaceutical industry, specifically CDMOs. They are effective communicators that lead virtual teams in multiple locations. Additionally, they serve as the clients’ “boots on the ground” voice and single source for contemporary information. Their ability to be flexible, improvise, and adapt as conditions change has enabled them to consistently shepherd projects to successful completion.
We take an organized approach to project documentation.
All project plans, timelines, agendas and meeting notes follow an approved standard, which improves both focus and communication processes. It also ensures a common client experience every time. This procedure gives team members an enhanced visibility of a project’s scope and status as well as a record of any decisions and actions relating to the work.
At Metrics Contract Services, our approach is to guide each project by taking ownership of its budget, scope, and schedule. It requires a focus on detail and a passion for the work. More importantly, it takes a team of trained project managers to achieve success in the numerous processes, projects and developments trending in today’s pharmaceutical industry.